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FAQs
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| PSTN stands for Public Switched Telephone Network, this is the telephone system we all grew up with. |
| VOIP stands for Voice Over IP or "Internet Protocol". VOIP is a term used to describe the process of sending phone calls over the Internet instead of directly through the PSTN. |
| PBX stands for Private Branch eXchange. A PBX is a privately owned phone system that is maintained and used by an organization to route and handle it's phone calls. Switchvox, for example, is a PBX. A PBX sits between the users of an organization and the phone company, allowing the organization to operate more efficiently than it would if each user had a normal telephone on their desk. Click Here for a diagram of a generic PBX setup. |
| Whether your organization connects to the public phone system directly, via analog phone lines, a digital interface or via a VOIP service provider you need a way to centrally control and route calls coming into an out of your organization. A PBX allows you to do this. |
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