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FEATURED Switchvox SMB

Switchvox SMB is so much more than just an office phone system. It's a revolution in business communications, putting you in control of your most important asset in business, your voice. Switchvox is easily managed with the Switchboard, a unique web based, real-time call control panel that gives you the flexibility you need to keep your office connected. Learn more

Overview
Features Screenshots Add-ons Documentation
Digium provides a variety of VoIP communications solutions to fit the needs of small, medium and large businesses. The Digium product line includes turn-key business phone systems as well as telephony interface cards, Asterisk software and other components needed to create custom telephony solutions.

Switchvox SMB is so much more than just an office phone system. It's a revolution in business communications, putting you in control of your most important asset in business, your voice. Switchvox is easily managed with the Switchboard, a unique web based, real-time call control panel that gives you the flexibility you need to keep your office connected.

Build custom communications systems with Asterisk Combine free Asterisk open source software, Digium interface telephony cards, and Asterisk components to build Custom Telephony Solutions. Asterisk can be configured as an IP PBX, a voice mail server, IVR server, VoIP gateway, call recorder, ACD and other telephony applications.
Overview
Features
Screenshots Add-ons Documentation
Feature HOME SOHO SMB
Unified Communications 3 of 7 5 of 7 7 of 7
Voice Over IP check check check
Conferencing check check check
Call Queues check check check
Fax mark mark check
Chat (instant messaging) mark mark check
Video Calling mark check check
IMAP Mailbox mark check check
Extensions 6 of 11 10 of 11 11 of 11
Extensions(1) 8 max Unlimited Unlimited
IP Phone / ATA extensions(1) 8 max Unlimited Unlimited
Analog phone extensions(1) 8 max Unlimited Unlimited
Phone Feature Packs mark check check
Profiles mark check check
Call queue extensions check check check
Virtual extensions check check check
IVRs check check check
Set Distinctive Ring Rules mark check check
Extension templates check check check
Control permissions for each extension check check check
3, 4, 5 digit Extensions check check check
6-digit Extensions(1) mark check check
Extension groups mark mark check
Calling Methods 3 of 4 4 of 4 4 of 4
VoIP check check check
Analog phone lines check check check
T1/E1 phone lines mark check check
Connecting multiple Switchvoxes check check check
Call Control 6 of 7 6 of 7 7 of 7
Hold check check check
Assisted Transfer check check check
Blind Transfer check check check
Call Parking check check check
Do Not Disturb check check check
Send Calls check check check
Directed and Group Pickup mark mark check
Switchboard 0 of 20 0 of 20 20 of 20
Profile Panel mark mark check
Chat Panel mark mark check
Company Directory mark mark check
Centralized presence mark mark check
Queue Member View mark mark check
Click to call mark mark check
See who else is on the phone mark mark check
Drag and drop transfers mark mark check
Current call control mark mark check
One click on-the-fly recording mark mark check
Record others' calls mark mark check
Pickup others' calls mark mark check
Monitor, Whisper, Barge mark mark check
Queue supervisor view mark mark check
Call Parking Lot Panel mark mark check
Presence mark mark check
Google Maps Panel mark mark check
CRM Panel mark mark check
Panel Pops mark mark check
Screen Pops mark mark check
Voicemail 3 of 7 4 of 7 7 of 7
Multiple Custom Greetings mark check check
Custom Message Notification mark mark check
Flexible Voicemail Access check check check
Voicemail to your Email Inbox check check check
Automatic Mailbox Creation check check check
Voicemail Blast Groups mark mark check
0 out of voicemail mark mark check
Call Queues / ACD 19 of 28 19 of 28 29 of 28
One-touch Log in / Log out / Pause mark mark check
Unlimited Call Queues check check check
In Queue Call Routing check check check
Route when a queue caller presses "0" check check check
Queue Caller Timeout check check check
Queue Member Circuit Limit mark mark check
Route when max queue length reached mark mark check
Route when no members logged in mark mark check
Custom Music on Hold per Queue check check check
Invisible Queues check check check
Members Never Busy check check check
Announce Position in Queue check check check
Announce Estimated Hold Time check check check
Announcement Frequency Control check check check
Log-in queue members mark mark check
Permanent queue members check check check
Real Time Queue Status check check check
Historical Queue Logs check check check
Historical Queue Statistics check check check
Advanced Queue Charts mark mark check
Acknowledge Call mark mark check
Auto Log Off mark mark check
Queue Member Presence mark mark check
Ring All check check check
Round Robin check check check
Fewest Calls check check check
Least Recently Called check check check
Random check check check
Conferencing 1 of 3 1 of 3 3 of 3
Simple Conference Room 1 max 1 max Unlimited
Meet Me Conference Center mark mark check
Listen Only Conference Calls mark mark check
Conference via handset check check check
Paging and Intercom 1 of 2 1 of 2 2 of 2
2-way Intercom 1 max 1 max Unlimited
1-way Paging 1 max 1 max Unlimited
Overhead Paging check check check
Direct Paging and Intercom mark mark check
Music On Hold 3 of 3 3 of 3 3 of 3
Custom Music on Hold check check check
Music on Hold included check check check
Queue specific Music on Hold check check check
IVR 14 of 34 17 of 34 34 of 34
Play Sound check check check
Record Sound check check check
Play Recorded Sound check check check
Email Recorded Sound mark mark check
Record Digits check check check
Say Digits/Letters check check check
Say a number check check check
Say date/time check check check
Dial Extension check check check
Send to voicemail check check check
Send to external number check check check
Go to another IVR menu check check check
Send call values to a URL mark mark check
Gate Keeper mark mark check
Conditional Clause mark mark check
Time Based Clause check check check
Change Language mark check check
Alter Caller ID check check check
IVR Option Settings check check check
Send an Email mark mark check
Set Global Variable mark mark check
Get Global Variable mark mark check
Get Extension Status mark mark check
Get Extension Type mark mark check
Check User Password mark mark check
Perform Math mark mark check
Concatenate Variables mark mark check
Send Recorded Sound to Voicemail mark mark check
Store Recorded Sound in Sound Manager mark mark check
Upload Recorded Sound mark mark check
Play Sound From URL mark mark check
Merge Sounds mark mark check
Set Distinctive Ring Hint mark check check
Remove Distinctive Ring Hint mark check check
Online Tools 2 of 3 2 of 3 3 of 3
Users Tool Suite check check check
Administrators Tool Suite check check check
Switchboard (Operator Console) mark mark check
Recording and Monitoring 0 of 2 0 of 2 2 of 2
Call Recording mark mark check
Call Monitoring mark mark check
Administration 0 of 6 5 of 6 6 of 6
Phone Setup mark check check
Disk-space quotas mark check check
Bulk import for extensions mark mark check
Access Control mark check check
Comprehensive Monitoring mark check check
Distinctive Ringtones mark check check
Logging and Reporting 4 of 7 4 of 7 7 of 7
Scheduled Reports mark mark check
Current Calls check check check
Call Logs check check check
Call Reporting check check check
Queue Status mark mark check
Queue Reports mark mark check
Error Log check check check
Voice and Data Integration 2 of 6 3 of 6 6 of 6
Switchvox Extend XML API mark check check
Call Creation API mark mark check
Call Event Notification API mark mark check
Outlook Integration check check check
Firedialer check check check
Screen Pops mark mark check
Custom Sound Recordings 3 of 3 3 of 3 3 of 3
Sound Manager check check check
Record same sound in multiple languages check check check
Switchvox comes with over 300 sounds check check check
More Features 7 of 10 9 of 10 10 of 10
Flexible Language Support check check check
Dial By Name Directory check check check
Custom Time Frames check check check
Upgradeable Hardware check check check
Advanced Diagnostics check check check
IP Phone Diagnostic Tool check check check
VOIP Provider Diagnostic Tool check check check
International analog line support check check check
g722 and g729 codec support mark check check
Organized Phonebooks mark mark check
Overview Features
Screenshots
Add-ons Documentation
Admin Interface
View Screenshots of the Switchvoox Admin interface.		 Switchboard
View Screenshots of the Switchvoox Admin interface.		 User Interface
View Screenshots of the Switchvoox Admin interface.
Overview Features Screenshots
Add-ons
Documentation
Switchvox Notifier Suite integrates your Switchvox PBX with your Microsoft Office software programs (Outlook, Word, PowerPoint, and Excel).

Features:

  • Click to call from Outlook Contacts
  • Smart Tags in Outlook, Word, Excel, and PowerPoint
  • Make calls from your Windows desktop
  • Displays the caller ID and your call history with callers
  • Open Switchboard from the Call Panel
  • One-click option to play a voicemail message or view a fax

    Fire Dialer Firefox ExtensionWorks with the Firefox web browser and the Switchvox PBX to allow you to click phone numbers on any web page and have that number ring your extension.

    Features:

  • Allows dialing numbers from any web page
  • Imports your Rapid Dial list to allow calling from your browser
  • Has a highlight feature to make finding phone number easy
  • Conviently keeps track of your dialed numbers

    Microsoft Outlook Plugin & Smart TagsClick to call any contact in your Microsoft Outlook address book, and use Switchvox Smart Tags to click to call phone numbers from Microsoft Outlook, Word, Excel, and PowerPoint documents.

    Features

  • Click to call from Outlook Contacts
  • Smart Tags in Outlook, Word, Excel, and PowerPoint
  • Dial numbers using Windows XP or Vista phone dialer
    • Overview Features Screenshots Add-ons
    Documentation

    Switchvox Documentation

    Manuals

    01.25.2010 - Switchvox Administrator Manual (PDF)
    05.06.2009 - Switchvox Quick Start Guide (PDF)
    05.04.2009 - Switchvox Developer Central (HTML)
    01.25.2010 - Switchvox User Manual (PDF)

    White Papers

    06.27.2008 - VoIP for Business (PDF)

    Datasheets & Brochures

    01.14.2010 - Switchvox SMB 4.5 Brochure (PDF)
    06.01.2009 - Switchvox Feature Comparison (PDF)
    01.14.2008 - Switchvox Free Edition (PDF)
    01.14.2008 - Switchvox SOHO (PDF)
    01.14.2008 - Switchvox SOHO & SMB Call Queues (PDF)

    FAQ

    07.16.2009 - Switchvox Hardware Warranties (HTML)
    04.30.2009 - Switchvox Subscriptions (HTML)
    11.12.2008 - Switchvox Free Edition FAQ (HTML)

    Agreements & Policies

    08.02.2007 - Digium End-User Purchase and License Agreement (HTML)

    Miscellaneous

    08.24.2009 - Switchvox 4.5 Release Information (HTML)

    See articles for this product in our Knowledge Base  >>

    Let's Get You Started Today! Click Here


    Switchvox SMB
    		 Switchvox SOHO


    Switchvox 65 Appliance
    		 Switchvox 305 Appliance
    		 Switchvox 355 Appliance

    Features
    Switchvox includes advanced features that you can take advantage of without paying extra or calling out the consultants.

    Simple to Use
    Switchvox is set up and configured through a simple web interface. If you can use the web, you can use Switchvox.

    Hardware
    Switchvox is available on systems that can support 30, 150 and 400 users. They even peer together to link locations or big departments.

    Need Help?
    Can't decide? Have questions? Call us at 408-850-6400 or send us a message.